As part of the company’s Customer Journey Analytics platform, [24]7 is stepping up the game for intelligent assistance by adding predictive chat, personalization, and search bidding with AIVA as a capable intelligent assistant connecting it all.
Mobile + Location
Amazon’s Acquisition of Graphiq: A Smarter Alexa and More Pictures, Too
The addition of visual information along with streamed video and audio content will serve to make the use of Amazon’s assistants more compelling across a number of devices, modalities and media.
Fourth Annual Intelligent Assistants Awards Recognize Superior Use of NLU, Machine Learning, AI
Since 2014, the Intelligent Assistants Awards have honored leading brands & enterprises who deliver best-in-class digital self-service.
Don’t Miss A Great Opportunity to Attend Intelligent Assistants Conference San Francisco
Opus Research’s Intelligent Assistants Conference, which began in San Francisco in 2014, is the first, best and only event dedicated to digital self-service
Facebook & Amazon Put Resources Behind Making Bots More Conversational
As “voice first” continues to gain momentum, Facebook and Amazon are leading efforts to make conversational interactions with artificially intelligent automated assistants more natural and seamless.
Announcements Signal Heated Competition in Metabot Space
New services from Microsoft Cortana and Amazon Alexa show the rapid evolution of metabot platforms — including those Google Home / Assistant, Apple Siri, Samsung Bixby — as each vie for primacy among intelligent assistants.
Webinar: “Getting Voice Biometrics Authentication Right in Financial Services”
On Thursday, June 8th, join Interactions and Opus Research as they describe the steps that financial service companies should take to incorporate voice biometrics authentication into the customer care experience.
Beyond the Bot Hype: Intelligent Assistants Conference London Is One Week Away
Featured case studies and presenters from leading brands & enterprises: HSBC, Google, BGL Group, Capgemini, Dixon’s Carphone, Amazon, T-Mobile, Enfield Council, Motability Operations, and more
Experienced Executives Talk about Intelligent Assistants’ Impact on CX (and Their Bottom Lines)
With “voice-first” devices in 10 million homes answering to “Alexa”, “OK Google” or simply “Computer”, the #IAConfLondon is the place to meet the people that are defining the best ways to incorporate Intelligent Assistants into your customer care strategies.
Webinar: “Building the ‘Magic Box’: Successfully Implementing Intelligent Assistants”
In this free webinar on April 6th, Opus Research and CX Company will demystify what AI and machine learning means for your organization and identify key steps in building an intelligent assistance strategy to deliver cost savings and a better customer experience.