Internet communications company Vonage announced this week, “Vee,” an enterprise intelligent assistant that enables users to manage Vonage Business Cloud account services with simple, natural language text commands.
Mobile + Location
Unpacking Fourth Factor, Continuous Authentication
While concerns about surveillance are challenging brands and companies (including Facebook) to offer simple, trusted “Voice-First” services on devices, fourth-factor continuous authentication bolsters the consumer digital experience.
Commerce Revisited: Defining “The Second C” in C3
Now that “Conversational Commerce” is officially a ‘thing’ and I claim to be one of the people who coined the term, it’s useful to march through its origin.
Opus Research Report: “Foundations of Conversational Marketing”
In this comprehensive report, Opus Research provides a common framework and accepted terminology for brands and marketers to use as they evaluate their deployment options for Conversational Marketing technologies and includes a detailed assessment of solution providers that have taken leadership positions in this domain.
How Grocery Giant Lidl’s Chatbot, Margot, Offers Consistently Great Wine Recommendations to Thousands
Alex Murray, Digital Director at Lidl UK, will present a Featured Case Study at Conversational Commerce Conference London (8-9 May), describing how the UK grocery chain has launched a fully-automated Messenger intelligent assistant to help customers select the best wine for their meal.
Passport from Pindrop Underscores Need for Fourth-Factor, Continuous Authentication
By evaluating the device, behavior and voice of the caller when connected to an IVR or agent, Pindrop’s “Deep Voice” and “Toneprinting” technology solutions adhere to a multi-layered security and continuous authentication strategy.
Conversational Commerce Conference London: Spotlight on Intelligent Assistance and Intelligent Authentication
Conversational Commerce Conference London (8-9 May) features leading enterprises and brands who are introducing NLP, machine learning and continuous authentication into customer engagement and digital self-service strategies.
Opus Research Report: “Executive Survey: Drivers for Deploying Speech Analytics (2017 Edition)”
In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services.
Awards Showcase Excellence and Achievement in Customer Experience, Innovation, Brand Support
Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise customer deployments of conversational technologies.
Redefining Digital Self-Service and the Customer Experience | C3 London May 2018
Opus Research, the firm that coined the term “Conversational Commerce,” is proud to announce the launch of a Conversational Commerce Conference London (May 8-9, 2018) conference tackling real-world opportunities for Intelligent Assistance and Intelligent Authentication.