Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise customer deployments of conversational technologies.

• Business Value: Metrics and proven ROI, user adoption, growth & scalability, ability to integrate or leverage enterprise systems
• Customer Experience: Accuracy and consistency of conversations, ability to deliver across devices and channels, personalization, predictive qualities
• Innovation: Superior NLU, real-world AI capabilities and advanced technology, compelling avatar or persona, moving from assistant to advisor
• Productivity: Digital employee efforts, conversational analytics, operational efficiencies, integrated knowledge management

Winners of Opus Research Awards include:

Categories: Conversational Intelligence, Intelligent Assistants, Intelligent Authentication, Articles, Mobile + Location