Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise customer deployments of conversational technologies.
- Business Value: Metrics and proven ROI, user adoption, growth & scalability, ability to integrate or leverage enterprise systems
- Customer Experience: Accuracy and consistency of conversations, ability to deliver across devices and channels, personalization, predictive qualities
- Innovation: Superior NLU, real-world AI capabilities and advanced technology, compelling avatar or persona, moving from assistant to advisor
- Productivity: Digital employee efforts, conversational analytics, operational efficiencies, integrated knowledge management
Winners of Opus Research Awards include:
Categories: Conversational Intelligence, Intelligent Assistants, Intelligent Authentication, Mobile + Location, Articles
Opus Research Report: How AI Is Reshaping CCaaS Spend 
Views from Vienna: NICE’s Vision for Success in an AI-First CX Era 
NICE’s Acquisition of Cognigy: The Future is Now for AI in CX 
Opus Research Welcomes Ian Jacobs as VP and Lead Analyst