With lower-layer issues getting resolved with heightened QoS and “carrier-grade†broadband Ethernet, the business case is getting stronger for ‘VoIP Enhanced Services.’
Featured Research
Promises, Promises: Genesys, Microsoft, Verizon
Genesys is ready to introduce a “Global Communications Manager†running on a Microsoft “Real-Time Collaboration†platform. And both Genesys and Microsoft plan to use Verizon Business Systems as a go-to-market channel for a SIP-based version of the Genesys 7 software suite. These moves put Genesys in a precarious position.
Automated DA at the Crossroads: How the Web Redefines Directory Assistance
The Directory Assistance market is just beginning to feel erosion due to the growing tide of Web-based local search offerings. Opus Research sees the need for providers to shift product development focus to the broader category of customer care, which also includes addressing the usability of the offering.
ScanSoft and Nuance: The Roll-up Continues
The merger of ScanSoft and Nuance represents a positive step for the industry, extending the prospects of two industry stalwarts in the face of stepped up competition from Microsoft and IBM for share of the market for network and embedded speech.
vCustomer buys MCI’s Operator Services Resources
>>vCustomer buys MCI’s Operator Services Resources >>April 25, 2005 Architectural execution: Medium Market value: High Ecosystem implications: High Analyst: Avery Glasser Proofpoints are available to registered users only. Please click here to login.
Local Matters links Aptas, YPSolutions.com and ISx
The resulting company has over 140 employees and a global footprint of 40 international customers, ranging from Yellow Pages publishers and directory assistance service providers to local Internet search specialists.
AOL and Level 3 Expand Residential VoIP Offerings
“AOL Internet Phone Service†includes standard calling features (Caller ID, Call Waiting, Call Forwarding, etc.) as well as call management via a Web screen (the AOL “Dashboardâ€), voice services (AOLbyPhone, AOL Call Alert, AOL Voicemail), and E911 capabilities.
CAT* [CAT with an Asterisk]
Asterisk is accelerating the growth of grassroots providers of low-cost telephony transport and features. The promise of a “virtual PBX†downloaded as freeware to run on any Linux-based PC has attracted several thousand applications developers, system integrators and resellers. But the company may not be up to the task of managing the submissions process associated with management of an Open Source effort.
Intel Spins off NetMerge Software to Envox
Intel offloads the NetMerge Call Processing Software (CPS) and CT Application Development Environment (ADE) in a sale to Envox Worldwide. The sale ends an era in which the maker of telecom and computer boards, software and subsystems competes directly with some of its best go-to-market partners.
Making Sense of SIP, CCXML and CTI
In spite of the emergence of standards such as SIP (Session Initiation Protocol), VoiceXML (the Voice eXtensible Markup Language) and CCXML (Call Control eXtensible Markup Language), significant integration efforts are necessary for the future of IP telephony.