Intel offloads the NetMerge Call Processing Software (CPS) and CT Application Development Environment (ADE) in a sale to Envox Worldwide. The sale ends an era in which the maker of telecom and computer boards, software and subsystems competes directly with some of its best go-to-market partners.
Featured Research
Making Sense of SIP, CCXML and CTI
In spite of the emergence of standards such as SIP (Session Initiation Protocol), VoiceXML (the Voice eXtensible Markup Language) and CCXML (Call Control eXtensible Markup Language), significant integration efforts are necessary for the future of IP telephony.
SpeechTek West: Spread the Word
IBM (with Opera), Avaya, Brooktrout, Voxeo, SandCherry and Datria provided the most visible examples of how automated speech is incorporated into well understood business and entertainment activities.
Teletech Takes Avaya into Managed Services
The five-year agreement between two leaders in their respective industries signals stepped up demand for distributed contact center solutions. Most importantly, it points to a “managed services” approach using IP-telephony, speech processing and Web services infrastructure to obliterate the line between premises-based and network-based self-service.
A Directory Delayed is a Directory Denied
Well-meaning regulators have robbed wireless subscribers who may want to have their numbers available through 411 operators (or alternatives) the option for a free listing that is under their control.
Microsoft Speech Technologies: An Opus Research Impact Assessment
By 2008, Microsoft could claim as much as 20% of the ASR ports shipped worldwide. To do so, it must make the Microsoft Speech Server (MSS) a fit for both large and small enterprises to extend the self-service logic of existing Web services over the telephone.
VoIP+Speech Amping Up
Recent announcements by IBM and Nortal show that as VoIP adoption in enterprises accelerates, the marriage of VoIP and automated speech is increasingly prevalent.
ISx Win at QSent for Wireless 411
Wireless 411 database searches will be executed on an ISx FlexiQ platform, now that Qsent has announced its vendor selection. The win is both commercially and strategically important for ISx.
xHMI: Smoothing Conversational Speech’s Speedbumps
What XML (eXtensible Markup Language) has done for Web services, xHMI (eXtensible Human Machine Interface) carries into the domain of multi-channel interactivity. Its mission is to allow developers, IT professionals and internal staff to use familiar tools for application development, design, testing and deployment.
Integrated Development Environments: Pure-plays Rock the Boat
Multichannel, conversational access to self-service resources favors standards-based service creation tools that provide well-behaved Java components that augment existing native application servers and Web servers. This holds true for both the enterprise and service provider markets.