Featured Research Speaker Verification has received short shrift from security mavens, largely because it has been ill-positioned by the speech processing community and has been subject to misplaced concern over its relative “strength” compared with more expensive, hardware-intensive alternatives. In… Read More ›
Featured Research
Speech Recognition 2005: Return on Investment Study
Automated speech technologies continue to deliver cost savings and crucial business metrics. This Web-based study finds an 80% positive ROI for companies utilizing automated speech technologies, with payback periods averaging less than one year.
Speech plus Search equals New Business Possibilities (S+S=NBP)
Search service providers like Yahoo!, want to use emerging audio search technologies to mine the ever-growing repository of spoken media, ranging from Internet radio to podcasts. Unless the current vendors can build a compelling business case, the search engines are poised to displace directory assistance vendors for on-demand, 411-type services.
Excell Agent Services
Excell Agent Services, a historic innovator in wholesale directory assistance, is being purchased by Texas-based OSC, a provider of directory assistance and CRM services.
VoIP Keeps Things Interesting at eBay
Skype provides the Internet’s largest auction house with a proven, scalable platform for Voice over IP (VoIP). Links with PayPal for billing and application development and automated speech hosting resources (Tellme, Voxeo and VoxPilot) signal a small-business package that could rival any toll free carrier’s enhanced services offerings.
Fundamentals of Speaker Verification and Biometric-Based Authentication
Featured Research Classifying speech recognition and Speaker Verification as technical cousins has done nothing to further the market development for either technology. Speaker Verification is more than an enhancement to ‘Voice Self-Service’ applications. It is an extension of an organization’s… Read More ›
Reflections on SpeechTek 2005: The Dialectic of Speech
We’re seeing a fundamental reconstruction of the speech community’s value proposition. A new contsruct is developing between enterprise ‘Buyers,’ looking for solutions that leverage their investment in Web-based, self-service resources and a community of ‘Vendors’ that are banding together to provide solutions atop a Services Oriented Architecture (SOA).
Austar Box Office Uses Speaker Verification for Video On Demand
Australian satellite entertainment distributor AUSTAR deploys Nuance Verifier software in conjunction with ‘calling line identification’ and a unique ‘hash code’ to simplify and shorten the process of ordering movies and other televised entertainment on demand.
Supercomm 2005: Elevating the IP Multimedia Subsystem (IMS)
With lower-layer issues getting resolved with heightened QoS and “carrier-grade†broadband Ethernet, the business case is getting stronger for ‘VoIP Enhanced Services.’
Promises, Promises: Genesys, Microsoft, Verizon
Genesys is ready to introduce a “Global Communications Manager†running on a Microsoft “Real-Time Collaboration†platform. And both Genesys and Microsoft plan to use Verizon Business Systems as a go-to-market channel for a SIP-based version of the Genesys 7 software suite. These moves put Genesys in a precarious position.