Through a series of executive surveys and interviews, backed by intensive research and analysis of product industry news, product literature and sales collateral, Opus Research has compiled descriptions of “best practices†of Voice Application Service Providers (Voice ASPs) according to five “Psâ€: Price, Promotion, Product/Packaging, Positioning/Placement and Personnel.
Featured Research
Service-Oriented Architecture Takes Center Stage at SpeechTEK
Architecture and componentry have replaced accuracy and intelligibility as engines for the growth of speech-enablement. The course is defined by self-service environments and the baton has passed from core technology providers to integrators, tools providers, ISVs and middleware makers that facilitate conversational access.
Foundation of Conversational Access Technologies
Changes in enterprise computing and communications architectures are underway that will have as profound an effect on the spending patterns and computing methodologies as last century’s move from monolithic mainframe computing to the client-server model.