Wednesday, May 1st, 2019 — 5:00 PM EDT / 2:00 PM PDT

Recent technology advancements in speech analytics technology solutions enable businesses to listen, decipher and act on every customer conversation. These conversations can turned into actionable insights affecting a business’s bottom line, including:

• Mitigate compliance risks and costs
• Reduce agent turnover and improve supervisory coverage
• Develop a consistent and improved customer experience
• Take advantage of new business opportunities

In this webcast, Dan Miller (Lead Analyst and Founder, Opus Research) and Richard Kimber (CEO, Daisee) discuss conversational middleware and how speech analytics solutions can be effective and flexible to help understand the meaning and context of customer conversations to surface insight and make business recommendations.

Categories: Conversational Intelligence, Intelligent Assistants, Webcasts, Articles