Brainfood’s Martin Hill-Wilson, an independent consultant with a long-standing track record in customer engagement strategy and implementation, recently interviewed Opus Research’s Dan Miller about how bots, AI and intelligent assistants are transforming self-service strategies.

Listen in to the conversation below and hear how hundreds of Intelligent Assistant (IA) implementations are proving genuinely useful for customer service and digital commerce journeys.

Categories: Conversational Intelligence, Intelligent Assistants, Intelligent Authentication, Articles

Tags: AI, intelligent assistant, Customer service, CX, Bots, chatbots, Martin Hill-Wilson