In case you’re not looking over at Greg Sterling’s Screenwerk site, here’s a link to his sighting a “Click-to-Call” mashup in Google search results. The magic of Recombinant Communications (RC) is that you integrate such features into Web sites almost at will. And as Google has demonstrated, you can make them disappear just as quickly. “Here today and maybe there tomorrow.”
Meanwhile, it’s important to keep reminding yourself, “Search is not [just] Google.”
Categories: Articles
Cisco’s Dialog Takes Customer Service Beyond the Conversation 
Walmart Gives Personal Agents a Place in the Customer Account 
When Your Customer Sends an Agent 
Opus Research Report: Agentic Commerce, A 15-Year View of a 2-Year-Old Category