Nuance recently announced that Avaya, Genesys, Intervoice/Convergys, Holly Connects and SwampFox had employees who were among the first graduates of a new technical certification program offered by Nuance Speech University. Certification indicates proficiency in a number of areas designed to give enterprise customers confidence that their vendors or integrators will be putting Nuance technology to best use on their callers’ behalf.
The program is designed to give partners an opportunity to increase their employees skill sets for installing, configuring, testing, and troubleshooting Nuance enterprise products. The course curriculumcovers installation and configuration of solutions that include Nuance Recognizer v9, Nuance Speech Server, RealSpeak TTS and the accompanying license manager and assurance of technical support for these foundational products.
Nearly all voice self-service implementations are the product of partnerships and involve integration with technologies from multiple vendors. In this environment, a certification of proficiency on Nuance’s latest technologies is an important differentiating factor. Just as important, it signals that Nuance is encouraging more activity from go-to-market partners while insuring that they conform to an acceptable level of quality.
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