As reported by Greg Sterling in Opus Research’s LocalMobileSearch site, Verizon Wireless has established a service that makes the response to a Directory Assistance query into the “destination” used by the VZ Navigator service. This is yet another way for wireless subscribers to use their voice to populate what is normally a text-entry box on a mobile device. Greg notes that the mobile phone has become a lower-priced alternative to dedicated personal navigation systems. In addition to supporting spoken entry of destination via 411 integration, it also provides spoken turn-by-turn directions by employing text-to-speech rendering of the directions provided through the VZ Navigator service.
Categories: Articles
Claude Managed Agents and the Parts of CX Automation That Shouldn’t Last
Oracle’s Service Manager Workspace Hints at an AI Control Layer for Service Operations
The Proof-of-Value Scoreboard: Measuring What Matters for BPO AI
Zoom’s Next Act Runs Through CX