Making Sense of SIP, CCXML and CTI
March 15th, 2005 Dan Miller
Over the next three to five years, traditional telephone switches will be rendered obsolete by software and hardware that supports Voice over IP (VoIP) or, more accurately, “IP-telephony.†In spite of the emergence of standards such as SIP (Session Initiation Protocol), VoiceXML (the Voice eXtensible Markup Language) and CCXML (Call Control eXtensible Markup Language), significant integration efforts are required.
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