Reports on the death of chatbots are greatly exaggerated. Viewpoints of a couple of thoughtful industry leaders illustrate two, quite different suggestions addressing how the chatbot community should climb out of the hole.
intelligent Assistants
Insurify’s Car Insurance Bot Signals Push for Intelligent Conversations with Virtual Agents
Insurify’s conversational chatbot, accessed via Facebook Messenger, underscores the growing trend of natural-language powered virtual agents focusing on specific verticals to become subject matter experts in well-known domains.
Webinar: “Building the ‘Magic Box’: Successfully Implementing Intelligent Assistants”
In this free webinar on April 6th, Opus Research and CX Company will demystify what AI and machine learning means for your organization and identify key steps in building an intelligent assistance strategy to deliver cost savings and a better customer experience.
Amazon Connect Will Disrupt Cloud-based Contact Centers and Interactive Voice Response
Running atop Amazon’s AWS cloud-based computing platform, a company can set up a contact center with just a few clicks and then pay by-the-minute for actual usage.
Enterprise Chatbots: Winning Hearts, Minds and Loyalty in the Digital Age
Chatbots, or intelligent assistants, can overcome traditional silos and forge long-standing, conversational relationships with customers. This Opus Research report explores the expanding roles of chatbots and their impact on digital commerce and the future of customer care.
Amazon and Skyscanner To Present How Alexa Works on Behalf of Travelers
In a featured keynote at Intelligent Assistants Conference London, Amazon’s David Isbitski, along with Skyscanner, will describe how advances in machine learning and NLU assist in customer service and digital transactions.
WSJ Interviews Luminaries on Pace and Impact of AI Expansion
In an interview with the Wall Street Journal, Andrew Ng, chief scientist at Baidu, and Neil Jacobstein, chair of AI and robotics at Singularity University, discuss the future possibilities of artificial intelligence. What does it all mean for customer care and digital commerce professionals?
Opus Research Report: “Digital Virtual Assistants”
In this report, Opus Research Lead Analyst & Founder Dan Miller outlines key strategies for enterprises to deploy text-based virtual digital agents that reach consumers on their preferred channels, serve rich content, and provide a more comprehensive customer care experience.
Opus Research Report: Decision Makers’ Guide to Enterprise Intelligent Assistants
Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape with special focus on 28 vendors offering “enterprise-grade” solutions, accounting for over 2,700 deployments of intelligent assistants among 1,200 customers.
H&R Block and Raymond James Offer Automated Personal Advisors for Financial Management
By combining natural language understanding with deep, but narrowly-focused, domain expertise, intelligent assistant “personal advisors” are helping people file taxes and becoming “robo-advisors” for financial guidance.