SpeechPro has announced that VoiceKey, its flagship voice biometric-based authentication resource is offered at the click of a mouse on Aspect Software’s Innovation Exchange.
customer experience
Intelligent Assistants Conference 2014 – Agenda and Presentations
[UPDATED: Added session videos] Held September 16, 2014 in San Francisco, the first-ever Intelligent Assistants Conference brought together industry pioneers and visionaries for case studies and in-depth panel discussions on how intelligent assistants are improving customer experience and self-service efficiency for brands and enterprises.
“Survey Results: Factors That Influence Enterprise Customer Experience Initiatives”
An exclusive Opus Research report details organizational processes and the decision-making factors involved for purchasing, implementing and measuring success for enterprise customer experience initiatives.
How Hyatt Hotels Delivers Intuitive Customer Service with an Intelligent Assistant
In an interview with Tim Moynihan, Senior Analyst with Opus Research, Hyatt Hotel’s John Romano discusses the company’s strategy in providing “authentic hospitality” in customer call support.
How Enterprise Intelligent Assistants Are Already Delivering Business Value
At the Intelligent Assistants Conference in San Francisco, Domino’s, Coca-Cola, Schlage, and Windstream Communications present case studies on how virtual agents can simplify and automate business processes to deliver a superior customer experience.
“Augmented IVR: Second Life for Interactive Voice Response”
Interactive Voice Response (IVR) technology is entering a new world of choice and customer empowerment, augmenting resources that bring both visual and voice resources into each customer’s critical path.
Five9’s Summer Release Accelerates Integration of SoCoCare
At Call Center Week in Las Vegas Five9 officially launched the Summer Release of its core cloud-based contact center offering.
Adtech Global Ignite Delivers Business Value with Speech Analytics
Adtech Global Ignite, based on Verint’s 360 Speech Analytics solutions, enhances value through deep understanding of the customer journey.
Why West Acquired SchoolMessenger: A Natural Fit for Conversational Commerce
This acquisition by West will fit in nicely into their omnichannel outbound strategy focused on the education market.
“Predictive Analytics: Using Big Data to Improve Multichannel Customer Care”
Opus Research analyzes the offerings of leading platform vendors who give companies the power to enable customers to use their device-of-choice and channel-of-choice at their time-of-choice.