Opus Research analyzes the offerings of leading platform vendors who give companies the power to enable customers to use their device-of-choice and channel-of-choice at their time-of-choice.
customer experience
Solariat Acquisition brings Social Media Analytics into the Genesys Customer Experience Platform
Genesys has acquired the assets of social listening and analytics specialist Solariat for an undisclosed sum.
Updated Experience Portal and Orchestration Designer Differentiate Avaya’s Aura Multi-channel Customer Care Offering
In anticipation of the upcoming Enterprise Connect trade show, Avaya is showcasing a newly updated and globalized Aura® Experience Portal (version 7.0).
Banco Santander Mexico to Keynote Voice Biometrics Conference San Francisco 2014
Opus Research is pleased to announce José Ignacio Zorrilla, with Banco Santander Mexico, will present key findings from a new contact center strategy for customer authentication in a keynote presentation for (May 14-15, 2014). With more than 3 million calls… Read More ›
Webcast: “Evaluating Enterprise Virtual Assistant Options”
Live webcast from Opus Research evaluating companies who’ve taken leadership in defining Intelligent Virtual Assistant for enterprise, customer care and self-service.
Opus Research Intelliview: Evaluating Enterprise Virtual Assistants
Intelligent Virtual Assistants are the go-to resource for customer care, tech support and marketing – becoming the basis for $700 million in investment by 2016, according to Opus Research.
Webcast: “The Defining Moments Series: Personal Virtual Assistants”
Siri Co-Founder Norman Wanarsky joins Interactions Corp. and Opus Research in a live webcast on mobile “personal virtual assistants”
Nuance’s Purchase of Tweddle Connect To Bring Personal Virtual Assistants to More Cars
In a transaction that is scheduled to close during the 3rd quarter of 2013, Nuance Communications is acquiring Tweddle Connect, a Seattle-based company whose technology powers the Entune™ “Infotainment” system that graces a growing number of Lexus and Toyota nameplates.
Cisco: Contact Centers Bring Humans into The “Internet of Everything”
Cisco’s Unified Customer Collaboration business unit showed how the growth of IP-based, Unified Communications (UC) software and infrastructure is fueling demand for new features, functions, software and capabilities in the contact center.
Conversational Commerce Consolidation Chronicles: Genesys Buys Angel; Could Enter PVA Fray
After years on the “acquisition candidate” short list, hosted conversational commerce specialist Angel has found a new corporate parent in Genesys, which has reached a definitive agreement to acquire the firm from Business Intelligence specialist MicroStrategy.