Dan Miller, Senior Analyst with Opus Research, presents results from the latest Opus Research “Intelliview” report. He will describe criteria that should be taken into account when marketing, sales and contact center professionals evaluate vendors of Enterprise Virtual Assistants (EVAs) – especially those providing human-like interactions on the Web and with mobile devices.
Miller will be joined by Brett Beranek, Solutions Marketing Manager at Nuance Communications, who will provide insights into customer acceptance of EVAs based on implementations of Nuance’s Nina Web and Nina Mobile services.
Evaluating Enterprise Virtual Assistant Options
February 20, 2014 — 1:00 p.m. EST / 10:00 a.m. PST
Sign up below to join the webcast
Categories: Intelligent Assistants, Webcasts, Articles
Humans in the Loop, Bots on the Clock: Building a Balanced CX Team 
Getting It Right: What AI Agents Actually Mean for Customer Support (Webinar) 
Voice AI Agents Redefine CX: Trends, ROI, and Strategies for 2025 
Why Voice AI Is Foundational for Enterprise Innovation (Webinar)