In an interview with Tim Moynihan, Senior Analyst with Opus Research, John Romano, Director of Operations at Hyatt Hotels discusses the company’s strategy in providing “authentic hospitality” in customer call support. Hyatt’s intelligent assistant, provided by Interactions, manages calls into the contact center in a quick, efficient and intuitive manner.

Categories: Conversational Intelligence, Intelligent Assistants, Articles

Tags: Opus Research, customer experience, intelligent assistant, Hyatt Hotels