Insurify’s conversational chatbot, accessed via Facebook Messenger, underscores the growing trend of natural-language powered virtual agents focusing on specific verticals to become subject matter experts in well-known domains.
chatbots
Webinar: “Building the ‘Magic Box’: Successfully Implementing Intelligent Assistants”
In this free webinar on April 6th, Opus Research and CX Company will demystify what AI and machine learning means for your organization and identify key steps in building an intelligent assistance strategy to deliver cost savings and a better customer experience.
Enterprise Chatbots: Winning Hearts, Minds and Loyalty in the Digital Age
Chatbots, or intelligent assistants, can overcome traditional silos and forge long-standing, conversational relationships with customers. This Opus Research report explores the expanding roles of chatbots and their impact on digital commerce and the future of customer care.
Intelligent Assistants & Bots: Transforming Self-Service
Brainfood’s Martin Hill-Wilson recently interviewed Opus Research’s Dan Miller about how bots, AI and intelligent assistants are transforming self-service strategies.
Opus Research Report: “Digital Virtual Assistants”
In this report, Opus Research Lead Analyst & Founder Dan Miller outlines key strategies for enterprises to deploy text-based virtual digital agents that reach consumers on their preferred channels, serve rich content, and provide a more comprehensive customer care experience.
Chatbots on Messaging Platforms: Ready to Meet the Customer Service Challenge?
In highlighting chatbots from four big-name brands — Kia Motors, Marriott Rewards, KLM, and Expedia — Amy Stapleton concludes that messaging bots are currently best suited for promoting brand awareness and loyalty rather than delivering comprehensive customer service.
Opus Research Report: Decision Makers’ Guide to Enterprise Intelligent Assistants
Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape with special focus on 28 vendors offering “enterprise-grade” solutions, accounting for over 2,700 deployments of intelligent assistants among 1,200 customers.
Google Actions Leverages Api.ai Acquisition
Google has integrated Api.ai much more prominently into its Software Development Kit (SDK).
Facebook Launches Analytics for Bot Performance
The integration of a bot dashboard into Facebook Analytics for Apps is one more sign that Facebook is making headway in transforming Messenger into a platform for text-based self-service and digital commerce.
Announcing Intelligent Assistants Conference London 2017
The groundbreaking Intelligent Assistants Conference series is designed for executives involved in digital commerce, chatbots, emerging technologies, self-service, optichannel authentication & security, customer care, strategy & innovation.