At the Zendesk Relate 2026 conference, the phrase “Autonomous Service Workforce” not only served as a marketing slogan but also shows how far Zendesk intends to go.
agentic AI
What Production-Grade Agentic CX Actually Looks Like
Join Opus Research, SESTEK, and Zorlu Energy to learn how orchestrating AI agents, human teams, backend systems, and workflows actually resolve customer issues.
Why CX Needs an AI Agent Control Plane
Here’s why brands will need a CX control plane to govern AI agent sprawl across platforms with shared rules, shared context, and measurable outcomes.
NiCE Interactions 2025: Agentic AI, Better Data, and a Whole Lot of Partnership
AI in CX is growing up—now acting, orchestrating, and integrating across systems to deliver real outcomes.