Recent Posts - page 8
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For Microsoft Copilots, a Funny Thing Happened on the Way to GA (General Availability)
With a $10 billion investment in OpenAI, Microsoft has a vested interest in charging a hefty retail price for its enterprise GenAI offerings such as Copilot.
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Dual Challenges Face GenAI for Self-Service: Unleashing Potential, Navigating Pitfalls
Some companies test the abilities GenAI by simply plugging their self-service chatbot into a large language model (LLM) and opening it up to customers.
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Conversational Cloud Chronicles: Expansion Through Consolidation
The year 2024 Is getting off to a fast start for companies consolidating their position in the Conversational Cloud.
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Addressing the Threat of Deepfakes with Voice Biometrics (Webinar)
Join Opus Research, SymNex Consulting, and IngenID to gain insights and hear recommendations surrounding factors that ensure successful deployment of voice biometrics.
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A Look at Tab: Local Storage of Conversational Intelligence And Its Implications
The Tab, a wearable device with a built-in microphone, aims to bring the power of Conversational Intelligence into our daily lives.
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Invitation for Nominations: 2024 Opus Research Conversational AI Awards
Opus Research awards celebrate outstanding achievements in the real-world application of Conversational AI for intelligent assistants, virtual agents, chatbots, and agent assistance.
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Calabrio’s Acquisition of Wysdom.ai Recognizing Crying Need for Conversational AI Analytics
Calabrio’s acquisition of Wysdom supports its customers in their shift towards augmenting human agents with AI-powered capabilities.
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Our Analysts Predict…
Opus Research Analysts Amy Stapleton and Dan Miller provide predictions for Conversational AI and Generative AI in the the contact center (and enterprise-wide) in the coming year.
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Is the Promise of Conversational Commerce Getting Closer?
Conversational Commerce, where we as consumers can actually chat with intelligent AI-powered assistants, has long been a dream. Now that LLM-powered shopping chatbots are emerging, that dream may soon be a reality.
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Much Ado About Amazon Q
The race for LLM leadership is an expensive proposition, and one that Amazon has elected not to enter. But the introduction of Amazon Q offers Gen AI benefits for both back-office employees and CX via Amazon Connect.