Recent Posts - page 67
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Opus Research Announces Intelligent Assistants Conference & Intelligent Authentication Conference London 2016
IAC-Squared London 2016 (April 26-27) will tackle perennial issues that shape the future of digital commerce showcasing how organizations deliver secure, personalized automated services to customers.
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How U.S. Bank Uses Voice Navigation for Mobile Banking
Learn about the process U.S. Bank followed to vet, integrate, and pilot voice navigation for one of its mobile banking apps, sharing business results and overall learning objectives. [VIDEO]
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Keeping Humans in the Loop for Automated Self-Service
While intelligent assistant technology is rapidly advancing for automated self-service, the need to keep humans in the loop is crucial for successful customer care. A panel of leading solution providers discuss this balance from the Intelligent Assistants Conference 2015. [VIDEO]
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Virtual Personal Assistants: Future Gatekeeper to Your Attention?
As intelligent assistants become an increasingly common tool in our daily digital lives with access to vast amounts of personal information, will they help improve our lives or become an insidious master controller?
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Power to the People: BC Hydro’s Intelligent Assistant Helps Meet Customer Needs
Greg Stanway, manager of customer strategy & projects at BC Hydro, outlines why the largest electric utility company in Western Canada has deployed a customer-centric, self-service solution for its 4 million customers. [VIDEO]
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Executive Interview: BioTrust’s Patrick Dekker Shows Enthusiasm for Intelligent Authentication
BioTrust is the result of a merger between VoiceTrust, long-time provider of voice-based and multifactor authentication solutions, and enterprise software specialist USoft
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Genesys’ AppFoundry to be Hot Bed for Intelligent Assistants
One of the highlights of Genesys’ G-Force was a presentation of the newly launched AppFoundry delivered by Jim Kraeutler, Sr. Director of Innovations and AppFoundry impresario.
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PARC Unveils How Intelligent Assistants Will Transform the Customer Experience
PARC CEO Steve Hoover presents how intelligent assistants will transform the way enterprises interact with customers across all touch points, from the retail environment to customer care to personalized products and services. [VIDEO]
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Hubot: GitHub’s Chat-Based Intelligent Assistant
Built in-house, Githubbers use Hubot’s open source software to do everything from pushing critical code updates to the right server to cluing them in on what food trucks are nearby. Is Hubot a new form of enterprise intelligent assistant?
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MyWave’s Geraldine McBride On the Value of Customers Taking Control
At this month’s Intelligent Assistants Conference in New York City, MyWave’s CEO and founder talked about how a customer-first strategy, built on trust, is enabled through the use of intelligent personal assistant technology. [VIDEO]