From pioneering personal computing in the 1970’s to intelligent assistants today, PARC has been on the forefront of creating new technologies to engineer how the world works.
In a presentation at last month’s Intelligent Assistants Conference in New York City, Steve Hoover, CEO of PARC, outlines what makes a good intelligent virtual assistant, what does an intelligent assistant look like, and where innovation will occur to achieve the vision of what’s next for IA technology.
Categories: Conversational Intelligence, Intelligent Assistants, Articles
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