Recent Posts - page 58
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Pre-Conference Reading: The Optichannel Strategy for Intelligent Assistance
Intelligent Assistance is about to put an end to the long-standing discussions surrounding the relative merits of “multichannel” versus “omnichannel” marketing and digital commerce strategies.
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Aloft Hotels Announces Voice-Controlled Hotel Rooms
By enabling hotel guests to use natural language to adjust room controls, peruse entertainment options and order food, Aloft Hotels attempts to attract the “early adopter, hyper-connected global traveler.”
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Webinar: “Executive Survey on Speech Analytics – Proven Value and Future Potential”
In a recent survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics
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Third Annual Intelligent Assistants Awards Offer View Into Innovations and Real-World Use Cases
The IA Awards are a fun and enlightening part of the Intelligent Assistants and Intelligent Authentication Conferences (Sept 12-13, San Francisco), with opportunities to learn from company case studies and industry experts.
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Opus Research’s 3rd Intelligent Assistants Awards: An Invitation for Companies to Showcase Implementations
[UPDATE: Submission Deadline Extended to August 19] The IAAs recognize conversational intelligent assistants for mobile apps, e-commerce, self-service, and messaging-based chatbots that deliver business value and superior customer experience.
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How Intelligent Assistance Could Benefit From Differential Privacy
Differential privacy allows the collection of massive amounts of data, while protecting the privacy of the individual. As intelligent assistants glean deep learning algorithims, will they also protect privacy of users?
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Webinar: “Five Steps to Overcome Customer Authentication Chaos”
Opus Research and IBM Security outline five concrete steps to develop and employ customer authentication technologies that are multi-channel, friction-free and create a pleasant customer experience.
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How Intelligent Assistance Redefines Self-Service
In the age of bots, messaging apps, and other Conversational Commerce vehicles, keeping pace with customer self-service expectations requires vision, commitment, and probably a bit of daring.
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Global Brands and Enterprises Gearing Up for IA-Squared 2016
Samsung, FedEx, USAA, Kaiser Permanente, Amazon, Nationwide and Toyota are among many firms interested in learning about how intelligent assistants and intelligent authentication improve the customer experience.
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How eBay’s Ticketbis Uses Intelligent Assistance for Better Customer Service
Ticketbis, a worldwide ticketing marketplace for sporting events, entertainment venues and concerts and recently acquired by eBay, has designed and implemented an intelligent assistant project to improve the customer service experience.