Recent Posts - page 57
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Alexa & Cortana Will Soon Talk Directly to Each Other; This is Progress!
Microsoft and Amazon announced that they are collaborating to get Alexa and Cortana talking to one another.
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About Opus Research
Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that support digital transformation. Opus Research is focused on the intersection of CX and the future of work, paying special attention to Conversational AI,… Read More ›
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TD Ameritrade Offers Facebook Chatbot With Secure Authentication
In developing both a Facebook chatbot and Amazon Alexa skill, TD Ameritrade looks to provide its customers with conversational options for accessing their accounts seeking a truly omnichannel offering.
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Real-World Deployments of Intelligent Assistants Highlight Stellar Program for #IAConf
Intelligent Assistants Conference San Francisco goes beyond the hype and technical jargon with a stellar speaker roster & agenda designed to help business executives and decision makers.
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Webcast: Delivering Serious ROI Through Intelligent Assistants
In this webinar (Tuesday, August 29th), Opus Research and representatives from Synthetix, outline how to build a comprehensive business plan and deployment strategy for enterprise intelligent assistants.
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JetBlue and Gladly Team Up for Improved Intelligent Assistance
In addition to investing in the company, JetBlue will use the Gladly person-centered platform to provide its customer service agents with a complete view of each flyer’s customer profile and leverage intelligent assistance to enhance traveler service.
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[24]7’s Recent Actions Herald Move to Conversational Marketing
As part of the company’s Customer Journey Analytics platform, [24]7 is stepping up the game for intelligent assistance by adding predictive chat, personalization, and search bidding with AIVA as a capable intelligent assistant connecting it all.
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Facebook’s Acquisition of Ozlo Bolsters Better Conversations Between People and Bots
The acquisition of Ozlo signals that Facebook is ready to bake better understanding into its “bot” ecosystem to make text-based virtual chat more appealing and effective.
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LogMeIn Bolsters Digital Self-Service with Nanorep Acquisition
In an acquisition signaling potential consolidation in the customer self-service marketplace, LogMeIn acquires intelligent assistant provider Nanorep for $50 million.
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USAA Launches Alexa Skill Powered by Clinc AI
USAA members are helping define the future of financial services offered through voice-first metabots by piloting a “skill” (powered by Clinc AI) offered through Amazon’s Alexa.