Recent Posts - page 56
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Forrester/Amdocs Survey May Draw Incorrect Conclusions About Virtual Agents
Coverage of a new survey on customer attitudes toward Intelligent Assistants has drawn incorrect conclusions.
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ANZ’s VoiceID Showcases Unique Benefits of Voice Biometrics
Using technology provided by Nuance Communications, the feature on its Grow by ANZ mobile banking app allows voice authorizations of payments and fund transfers blending the security and usability of voice biometrics.
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Facebook to Charge Businesses for New Direct-to-Customer Messaging Services
A Whatsapp program to charge businesses for better customer communication tools shows Facebook is pursuing a separate monetization strategy than Messenger and could build a robust intelligent assistant program.
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Share the Excitement Surrounding Intelligent Assistance
In a three-part podcast, “Voice-First” expert Brian Roemmele and Opus Research’s Dan Miller discuss the growing importance and maturity of technologies that support intelligent virtual assistants and bots.
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Doc.ai Leverages NLU for Medical Personal Advisor
With Deloitte named as an early customer, the conversational intelligent assistant will answer patients questions to build out a personal health profile and make predictions about future health outcomes.
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Alexa & Cortana Will Soon Talk Directly to Each Other; This is Progress!
Microsoft and Amazon announced that they are collaborating to get Alexa and Cortana talking to one another.
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About Opus Research
Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that support digital transformation. Opus Research is focused on the intersection of CX and the future of work, paying special attention to Conversational AI,… Read More ›
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TD Ameritrade Offers Facebook Chatbot With Secure Authentication
In developing both a Facebook chatbot and Amazon Alexa skill, TD Ameritrade looks to provide its customers with conversational options for accessing their accounts seeking a truly omnichannel offering.
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Real-World Deployments of Intelligent Assistants Highlight Stellar Program for #IAConf
Intelligent Assistants Conference San Francisco goes beyond the hype and technical jargon with a stellar speaker roster & agenda designed to help business executives and decision makers.
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Webcast: Delivering Serious ROI Through Intelligent Assistants
In this webinar (Tuesday, August 29th), Opus Research and representatives from Synthetix, outline how to build a comprehensive business plan and deployment strategy for enterprise intelligent assistants.