Recent Posts - page 53
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#IAConf Wrap-up: Bridging Chasms in IA Ecosystem
The IA Conferences exposed a set of dichotomies, both for core technologies and their capabilities, when deployed for real-world use cases.
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IA Conferences Preview: Great Discussions on The Future of Intelligent Assistance
Excitement around conversational user interfaces, chatbots and voice assistants to prompt sessions at Intelligent Assistants and Intelligent Authentication Conferences.
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Opus Research Report: “Voice Biometrics Census: Steady Growth of Global Enrollments”
Opus Research’s latest voice biometrics census underscores how voice is a ubiquitous, highly personalized authentication factor with the capability to combine command and control with identification and access management.
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Pre-Conference Reading: The Optichannel Strategy for Intelligent Assistance
Intelligent Assistance is about to put an end to the long-standing discussions surrounding the relative merits of “multichannel” versus “omnichannel” marketing and digital commerce strategies.
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Aloft Hotels Announces Voice-Controlled Hotel Rooms
By enabling hotel guests to use natural language to adjust room controls, peruse entertainment options and order food, Aloft Hotels attempts to attract the “early adopter, hyper-connected global traveler.”
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Webinar: “Executive Survey on Speech Analytics – Proven Value and Future Potential”
In a recent survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics
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Third Annual Intelligent Assistants Awards Offer View Into Innovations and Real-World Use Cases
The IA Awards are a fun and enlightening part of the Intelligent Assistants and Intelligent Authentication Conferences (Sept 12-13, San Francisco), with opportunities to learn from company case studies and industry experts.
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Opus Research’s 3rd Intelligent Assistants Awards: An Invitation for Companies to Showcase Implementations
[UPDATE: Submission Deadline Extended to August 19] The IAAs recognize conversational intelligent assistants for mobile apps, e-commerce, self-service, and messaging-based chatbots that deliver business value and superior customer experience.
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How Intelligent Assistance Could Benefit From Differential Privacy
Differential privacy allows the collection of massive amounts of data, while protecting the privacy of the individual. As intelligent assistants glean deep learning algorithims, will they also protect privacy of users?
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Webinar: “Five Steps to Overcome Customer Authentication Chaos”
Opus Research and IBM Security outline five concrete steps to develop and employ customer authentication technologies that are multi-channel, friction-free and create a pleasant customer experience.