Recent Posts - page 53
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For Brands, Past is Prologue for Alexa and Google Assistant
Enough time has passed to analyze consumer usage data and begin to draw some conclusions about the use of voice-first Intelligent Assistants.
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Vertical Depth to Drive Popularity and Use of Bots and Intelligent Assistants
To make the leap from simple chatbot to helpful advisor, intelligent assistants require deep expertise in a specific business domain.
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WSJ Interviews Luminaries on Pace and Impact of AI Expansion
In an interview with the Wall Street Journal, Andrew Ng, chief scientist at Baidu, and Neil Jacobstein, chair of AI and robotics at Singularity University, discuss the future possibilities of artificial intelligence. What does it all mean for customer care and digital commerce professionals?
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When Einstein Meets Watson: What to Expect from the IBM/Salesforce Partnership
IBM and Salesforce have a partnership that defines how Salesforce’s Einstein, the CRM specialist’s inchoate Intelligent Assistant, will work with IBM’s Watson.
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Amazon Developing Speaker Recognition Features for Alexa and Echo
News spread this week, thanks to a report from Time, that Amazon is working on a new feature that would give Alexa the ability to recognize an individual’s voice.
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DARPA’s Latest Take on AI Illuminates the Course of Intelligent Assistance
The U.S. Defense Department’s advanced research agency unveils what it regards as three waves of artificial intelligence (AI). Interestingly, the insights map well to technical trends in the world of intelligent assistants.
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Opus Research Report: “Digital Virtual Assistants”
In this report, Opus Research Lead Analyst & Founder Dan Miller outlines key strategies for enterprises to deploy text-based virtual digital agents that reach consumers on their preferred channels, serve rich content, and provide a more comprehensive customer care experience.
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Santander Unveils Voice Payment Technology for Mobile Banking App
Santander releases an updated SmartBank app becoming the first UK banking firm to deploy voice payment technology to enable customers to make transfers using voice and taking steps to deliver a future banking experience.
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Chatbots on Messaging Platforms: Ready to Meet the Customer Service Challenge?
In highlighting chatbots from four big-name brands — Kia Motors, Marriott Rewards, KLM, and Expedia — Amy Stapleton concludes that messaging bots are currently best suited for promoting brand awareness and loyalty rather than delivering comprehensive customer service.
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MindMeld Report Clears Confusion about Approaches to Intelligent Assistance
Long-time natural language understanding specialist MindMeld releases a “Conversational AI Playbook” defining four distinctly different technical approaches for building apps that utilize a conversational UI.