Recent Posts - page 52
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Creative Virtual’s Prestigious Queen’s Award Reflects Growth of Intelligent Assistance
In receiving the Queen’s Award for Enterprise in the Innovation, one of the highest honors a UK business can receive, Creative Virtual has shown a commitment to machine learning, process automation, and conversational intelligent assistants.
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The New M: Facebook Takes a Pragmatic Approach to Its Messenger Assistant
With the announcement of general availability of M for Messenger in the U.S., Facebook takes an approach that appears to keep interactions with the M assistant simple, predictable, and completely automated.
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Experienced Executives Talk about Intelligent Assistants’ Impact on CX (and Their Bottom Lines)
With “voice-first” devices in 10 million homes answering to “Alexa”, “OK Google” or simply “Computer”, the #IAConfLondon is the place to meet the people that are defining the best ways to incorporate Intelligent Assistants into your customer care strategies.
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Contrasting Views Surround News of the Death of Chatbots
Reports on the death of chatbots are greatly exaggerated. Viewpoints of a couple of thoughtful industry leaders illustrate two, quite different suggestions addressing how the chatbot community should climb out of the hole.
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Insurify’s Car Insurance Bot Signals Push for Intelligent Conversations with Virtual Agents
Insurify’s conversational chatbot, accessed via Facebook Messenger, underscores the growing trend of natural-language powered virtual agents focusing on specific verticals to become subject matter experts in well-known domains.
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Webinar: “Building the ‘Magic Box’: Successfully Implementing Intelligent Assistants”
In this free webinar on April 6th, Opus Research and CX Company will demystify what AI and machine learning means for your organization and identify key steps in building an intelligent assistance strategy to deliver cost savings and a better customer experience.
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Amazon Connect Will Disrupt Cloud-based Contact Centers and Interactive Voice Response
Running atop Amazon’s AWS cloud-based computing platform, a company can set up a contact center with just a few clicks and then pay by-the-minute for actual usage.
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Enterprise Chatbots: Winning Hearts, Minds and Loyalty in the Digital Age
Chatbots, or intelligent assistants, can overcome traditional silos and forge long-standing, conversational relationships with customers. This Opus Research report explores the expanding roles of chatbots and their impact on digital commerce and the future of customer care.
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Amazon and Skyscanner To Present How Alexa Works on Behalf of Travelers
In a featured keynote at Intelligent Assistants Conference London, Amazon’s David Isbitski, along with Skyscanner, will describe how advances in machine learning and NLU assist in customer service and digital transactions.
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Intelligent Assistants & Bots: Transforming Self-Service
Brainfood’s Martin Hill-Wilson recently interviewed Opus Research’s Dan Miller about how bots, AI and intelligent assistants are transforming self-service strategies.