Recent Posts - page 39
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Microsoft Bolsters Conversational Bot Suite By Acquiring XOXCO
Microsoft’s dedication for more sophisticated Conversational AI solutions will help businesses engage conversationally with their prospects, customers and clients.
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M&A Activity Signals a Focus on Data, Machine Learning and Conversations
The common factor among SAP’s acquisition of Qualtrics, Marchex purchase of Telmetrics and Nuance divesting its Digital Imaging business is a focus on customer experience and the value of conversations.
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Marchex Acquisition of Telmetrics Accelerates Evolution of Conversational Marketing
Marchex’s purchase of TelMetrics signals the company’s transformation from call tracking and attribution services to Conversational Marketing.
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Opus Research Report: “Conversational Voice Response: Bringing the Best Tech Forward”
In this white paper, Dan Miller outlines how taking a Conversational Voice Response (CVR) approach augments basic IVRs with the latest technologies to create a new category of self-service platforms.
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Vonage, NewVoiceMedia and Nexmo: Defining the Full Solution Stack for Conversational Commerce
Vonage’s $350 million purchase is the culmination of a series of acquisitions by the pioneer of Voice-over-IP (VoIP) as it responds to evolving yet fundamental changes in how enterprises engage and carry on conversations (Conversational Commerce) with their customers and prospects.
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Alight’s “Lisa” Empowers Self-Service Customer Decisions for HR Benefits Enrollment
A global provider of outsourced benefits administration and cloud-based HR, Alight turned to an automated intelligent assistant to handle complex customer conversations and create a positive business impact.
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Intelligent Assistants to Redefine AdTech and Conversational Marketing
Current methods for advertising and promotion are annoying and taking a conversational approach will help.
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Twilio’s AutoPilot: Toolkit Write-Once-Render-Everywhere Intelligent Assistants
Twilio, a company chartered in 2008 to support standards-and API-driven telephony apps, has launched “Autopilot”, a development platform that serves, in part as the Rosetta Stone for conversational intelligent assistance.
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Why Consumers Are Rapidly Turning to “VoiceFirst” Assistants Across All Devices
In this panel discussion from last month’s Conversational Commerce Conference, SoundHound’s Katie McMahon, VUI Inc.’s Pino Di Fabbrizio and Pullstring’s Oren Jacob discuss design and implementation considerations for “VoiceFirst” strategies.
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How Voice, Big Data and Machine Learning Are Connecting the Dots for Conversational Commerce
In a keynote conversation at last month’s C3 San Francisco, John Chambers, former CEO and Chairman with Cisco, sits down with Uniphore’s Umesh Sachdev and Opus Research to discuss how AI technologies are accelerating business opportunities.