Recent Posts - page 32
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Opus Research “Vendors That Matter” Series: Marchex
Opus Research delves into how Marchex is defining “Conversational Intelligence” with applications and services that combine Machine Learning, Natural Language Processing and Voice Biometrics to augment classic Call Analytics.
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Webinar: “How Conversational Intelligence Drives Better Business Outcomes”
On Tuesday, Dec 10th, Opus Research and Marchex discuss how conversational intelligence can boost sales, convert leads and increase close rates.
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Salesforce’s Dreamforce Leads off with “Hey Einstein!” and Partnerships with Amazon and Google
One of the first press releases out of a very busy Dreamforce – the annual assembly of Salesforce customers, partners and analysts that claiming 170,000 registered attendees this year – emphatically made the the point that “Voice Rules!”
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Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2019 Edition)”
The most comprehensive assessment of today’s leading providers in natural language processing, machine learning, AI & analytics that power automated virtual agents and digital self-service solutions.
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Microsoft Releases Power Virtual Agents to Further Democratize Conversational Bots
A public preview unveiling of Power Virtual Agents tool showcases “no code” bot-building tools for customer support specialists and subject matter experts.
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Marchex Updates Anti-Robocall Service Using Elements of AI and Voice Biometrics
Clean Call is a use case for Conversational Analytics with explicit benefits for businesses that are evaluating applications for machine learning, speech analytics and voice biometrics.
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Vonage Rebranding Signals Single CPaaS Approach
Vonage’s secret weapon will be its microservices marketplace (formerly known as Nexmo) and the flexibility that its platform affords for both customers and go-to-market partners as they seek a combination of cloud-based solutions that fulfill on business case-driven use cases.
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Invoca Pushes Signal Discovery For Analyzing Customer Conversations
Newly released conversational analytics tool evaluates inbound customer conversations to help gather business insights, discover high-intent prospects and improve customer service.
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Webinar: “Global Speech Analytics Survey, Destination 2020”
Why enterprise contact centers are showing growing interest in AI and Conversational Service Automation to bolster employee efficiency and improve the customer experience.
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Opus Research Report: Global Survey of Speech Analytics and Conversational Service Automation: Destination 2020
A four-year tracking survey of decision-maker’s attitudes about Speech Analytics technologies shows growing interest in real-time customer journey orchestration, AI and Conversational Service Automation.