Recent Posts - page 32
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Enterprise Disconnect: Defining How to AI-Infuse The Contact Center
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Webinar: “5 Keys to Success with DIY Chatbots & Intelligent Assistants”
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The Genius of Five9’s “Path to AI”
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Walmart Buys Aspectiva; Proves Less is More for Shopper Assistance
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The “Better Bots Faster” Movement: New Platforms from Nuance, Discourse.ai and Google
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Opus Research Report: “New KPIs and Metrics for Intelligent Assistants”
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Webinar: “From Speech Analytics to Conversational Service Automation: The Path Forward”
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Webinar: “Natural Language Processing: The AI-Infused Resource That’s Revolutionizing Automated Care”
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IBM’s Think 2019 Shows the Potential for Human+AI Intelligent Assistants
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Twilio Lures Tropo’s CTO to be Chief Architect for Flex
Opus Research seldom makes note of personnel changes on this site, but the hiring of Jose de Castro as Sr. Architect for Twilio Flex confirms the reality of a new world order for the Communications Platform as a Service (CPaaS)…. Read More ›