Recent Posts - page 26
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No, the Sun Has Not Set on Voice
Recently there’s been a discussion in the voice community that boils down to the question: why are we so underwhelmed by voice experiences?
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Webinar: “Hiding in Plain Sight: How to Infuse AI Into Your IVR”
How to train IVRs, the workhorse of automated self-service, to be the cornerstone of your company’s Conversational AI strategy.
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The #VoiceFirst User Interface Has a Use Case Fit Problem
To avoid crucial mistakes, builders of voice experiences should first ask if voice is the right user interface for any given use case.
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Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2021 Edition)”
Evaluating intelligent assistant solution providers to better understand natural-language technology, integration points, track record, and future vision for Conversational AI.
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Amazon Connect Voice ID: “Authentication Lite” as a Pay-per-Use API
Without using “Voice Biometrics” in its online documentation, Amazon Web Services (AWS) now offers its Amazon Connect Voice ID for contact centers.
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Webinar: The Shift to Customized Voice Assistants: How Will You Compete?
SoundHound Inc., and RAIN join Opus Research as they unveil global survey results on current trends, key challenges, and untapped opportunities of implementing custom voice assistants.
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Opus Research Report: Conversational Engagement: A Clear Path from IVRs to IVAs
The global pandemic has accelerated IVRs’ evolution from an off-putting electronic gatekeeper into more helpful intelligent virtual assistants.
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Amazon CCI and Conversational AI’s Commoditization Continuum
Amazon Web Services (AWS) announced several new partnerships and offers surrounding its Contact Center Intelligence (CCI) solutions.
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The Commercial Case for Intelligent Authentication
This next installment of the “The Business of Intelligent Authentication” video series delves into the real-world realities in developing the commercial case for customer authentication and fraud prevention.
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Guest Post: Voice in 2021: From Hype to Value?
2021 promises to be a year of transition for voice assistance and audio services, including Alexa, Google Assistant and Bixby.