Recent Posts - page 26
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How Measuring the Intelligence of Virtual Agent Conversations Improves Performance
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Marchex Expands Conversational Analytics Offerings with Sonar Technologies
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IAuth Takes on High Profile at RSA Conference
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“Webinar: Measuring the True Effectiveness of Virtual Assistants”
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Opus Research Report: “Enhancing Artificial Intelligence with Human Insight”
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Talkdesk Expands Cloud Contact Center Offerings with Virtual Agent
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Cisco Clarifies its AI-Infused Contact Center Strategy
At its recent “Analysts’ Deep Dive”, Cisco Systems stepped up to the challenge of bringing clarity to the priorities and positioning of its Contact Center business unit. Acquisitions and related ‘acquihires’ over the past couple of years had led to… Read More ›
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Zoho Fortifies a Formidable Solution Stack With AI
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Webinar: “Enhancing Artificial Intelligence with Human Insight”
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Reflections on Project Voice: A New Medium Takes Shape