Recent Posts - page 27
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Voicebot Acceptance: Exceeding Customer Expectations
Opus Research offers a checklist for “Voice Assistant Acceptance” that emphasizes how successful companies will focus on conversations that culminate in completed tasks.
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Webinar: Unlock Your Call Centre
Join Matt Smallman, in a conversation with Opus Research’s Dan Miller, in the of launch a new book about the impact of traditional security and proven approaches to upgrade security, efficiency and caller experience.
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Audio: What is a Marketer to Do?
With the rapid mainstreaming of voice and audio, what concrete actions should a marketer take to begin embracing this powerful medium?
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Uniphore Unveils AI-Infused Conversational Intelligence for Sales
Uniphore’s Q for Sales leverages voice AI and tonal emotion technologies to assist sales teams in video and digital interactions.
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Webinar: “The Modern CX Tech Stack”
Join Opus Research and Red Route to learn how SaaS-based call automation that integrates with contact centers on modern tech stacks helps deliver better customer experiences.
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Opus Research “Vendors That Matter” Series: Interactive Media’s PhoneMyBot
Opus Research outlines how Interactive Media’s PhoneMyBot enables voice channels with your existing chatbot integration.
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LivePerson Taking Curiously Human™ Approach to a Better Customer Experience
LivePerson’s approach establishes a “common customer engagement template” supporting asynchronous conversations over chat, messaging platforms and voice channels.
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Opus Research Report: “2022 State of Voice Technology”
Key findings from a 2022 survey finds businesses are leveraging voice technology and conversational data to improve customer experiences and optimize voicebots for self-service.
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Conversational Cloud Chronicles: Nuance and Genesys Join Forces Around Contact Center AI
On Tuesday, Jan 18, Nuance formally announced a “strategic partnership” with Genesys by offering mutual customers “integrated access” to a portfolio of “Nuances Contact Center AI” resources
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M&A Watch: Playvox Buys Prodsight to expand its Footprint in the Conversational Cloud
Playvox’s acquisition of interaction analytics specialist Prodsight marks a timely recognition that agent productivity, performance and happiness is closely linked to understanding customer intents and successfully resolving their problems.