Recent Posts - page 27
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Opus Research “Vendors That Matter” Series: Interactive Media’s PhoneMyBot
Opus Research outlines how Interactive Media’s PhoneMyBot enables voice channels with your existing chatbot integration.
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LivePerson Taking Curiously Human™ Approach to a Better Customer Experience
LivePerson’s approach establishes a “common customer engagement template” supporting asynchronous conversations over chat, messaging platforms and voice channels.
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Opus Research Report: “2022 State of Voice Technology”
Key findings from a 2022 survey finds businesses are leveraging voice technology and conversational data to improve customer experiences and optimize voicebots for self-service.
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Conversational Cloud Chronicles: Nuance and Genesys Join Forces Around Contact Center AI
On Tuesday, Jan 18, Nuance formally announced a “strategic partnership” with Genesys by offering mutual customers “integrated access” to a portfolio of “Nuances Contact Center AI” resources
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M&A Watch: Playvox Buys Prodsight to expand its Footprint in the Conversational Cloud
Playvox’s acquisition of interaction analytics specialist Prodsight marks a timely recognition that agent productivity, performance and happiness is closely linked to understanding customer intents and successfully resolving their problems.
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Webinar: “Highlights – 2022 Intelligent Authentication and Fraud Prevention Intelliview”
A live, interactive breakdown of solution providers who are actively deploying technologies that improve enterprise security and customer experiences with intelligent authentication and fraud prevention.
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How to Rate a Voicebot: 5 Questions to Consider
Based on years of real-world experience in voicebot creation, Dr. Ahmed Bouzid crafts five basic questions to consider when building and succeeding with voicebots.
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Opus Research Report: “2022 Intelligent Authentication and Fraud Prevention Intelliview”
This annual report evaluates 22 solution providers from across the IAuth spectrum who are actively deploying technologies that improve enterprise security, efficiency and customer experience.
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It’s Too Early for VUI Taboos
Five examples of voice user interfaces (VUI) and voicebot orthodoxies (Personas? Open-ended questions? Menus?) that are premature.
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Say Goodbye to CCaaS: How The Conversational Cloud Will Evolve in 2022
Here are the trends that should inform enterprise investment and deployment of Conversational AI, Cloud-based Contact Centers and Intelligent Assistance in the coming year.