Recent Posts - page 28
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“Voice Intelligence” and “Affective Communications”
‘Bots are becoming more “Affective” (meaning sensitive to moods, feelings and attitudes). The question is: Does affectiveness will make them more “Effective” (meaning “capable of producing results).
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Looking Back: My First Day at Opus Research (a.k.a. Yesterday)
Wherein the new guy at Opus Research reflects on his first day as senior analyst.
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Webinar: “The Age of Voice Innovation, Part II: What Keeps You Up at Night”
Understand strategies and tactics for introducing AI-infused voice technologies into customer care channels (Webinar, Oct 5)
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“Audio Ergo Sum!” (Part 1)
Marketers continue to underestimate the importance of audio (voice and sound) as a ubiquitous presence in our daily lives and are poised to miss critical opportunities.
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Managed CX: Techniques for Managing Your Digital Transformation
How managed customer engagement creates better solutions for Digital Transformation by relying on existing subject matter experts to leverage AI and automation tools ensuring success with customer care.
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How Sonic Branding Builds Business Value in Conversational AI
Sonic branding is creating a unique sound for a brand or company that can then be incorporated into all of the brands’ audio touchpoints in one way or another.
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Adaptive Digital Onboarding: Key to Building Customer Lifetime Value
Daon’s unique approach enables enterprises to manage customer identity and authentication throughout their lifecycle and across channels with minimum friction and maximum assurance.
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Acquiring Conversocial: A Savvy Next Step in Verint’s Digital Transformation
Verint’s acquisition of Conversocial signals its understanding that no definition of “boundless” is complete if it doesn’t accommodate the hundreds of millions of people using messaging apps.
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Five Lessons Voicebots Have Taught Me
Concrete lessons about language, conversational rules, norms, and politeness strategies in the quest to build voicebots that emulate quintessentially human behavior.
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Fulfilling Conversational AI’s Promise in Your Contact Center
Uniphore’s Vijai Shankar joins Opus Research in this video discussion of the major impact of AI and automation on employee and customer experiences.