Opus Research recently fielded a global survey to assess how businesses view speech recognition technologies used to capture, transcribe, and analyze conversations.  

The survey of 400 North American decision-makers, from managers to the C-suite, and in industries from retail to telecom to government, found that while some companies understand there is a treasure trove of knowledge hidden within their unstructured speech data, many don’t know how to make the best use of it.

This free, downloadable report, presented in partnership with Deepgram, examines the state of speech recognition in the enterprise today, and how firms are barely scratching the surface to extract value from conversations captured between customers, contact centers, and intelligent assistants.

[Be sure to join an upcoming webinar to learn more about “Delivering Business Value with Automatic Speech Recognition” (March 17)]

To view and download this free Opus Research report, please complete the brief contact form below.

Categories: Featured Research, White Papers, Conversational Intelligence, Intelligent Assistants, Articles