Recent Posts - page 14
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On The Dogma of The Self-Contained Voicebot
The expert work of the VUI designer should enable any human user to converse and engage with any voicebot smoothly and effectively.
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Mid-Year Reality Check for the Conversational Cloud
Here five factors that are shaping the market for the Conversational Cloud at the mid-point of 2022 and will have major impact for the next sixth months and beyond.
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Minerva CQ Energizes Expansion of NVIDIA’s Riva
Minerva CQ’s deployment at an EV Mobility provider is the first commercial deployment of NVIDIA’s Riva Enterprise.
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Zoom Zooms in on The Conversational Cloud with Solvvy and Genesys
Even though it abandoned plans to merge with Five9, Zoom Video Communications’ pursuit of happiness continues apace.
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VUI Aesthetics: What does it mean to create a Beautiful Voice First Experience?
Beauty when it comes to voicebots boils down to how the voicebot sounds, the words and constructions it uses, and how elegantly it handles the back and forth of human to voicebot conversations.
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Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2022 Edition)”
Industry-defining report evaluating automated, Conversational AI solutions for customer care, live agent support, IT and human resources, product development teams, and sales and marketing.
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Invoca’s Multi-Location CX, Conversational Intelligence to Optimize the Caller Experience
Invoca for Multi-Location CX combines Invoca’s AI-powered speech analytics, automated call scoring, intelligent call routing and conversational IVR capabilities into one centralized platform.
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Conversational Cloud Chronicles: Avaya’s Azure Connection
The two companies announced an expansion of their joint development efforts aimed to simplify and accelerate the transition of enterprises employing Avaya’s premises based Contact Centers and UC solutions into Microsoft’s public cloud.
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Zoho Launches Marketing Plus, a Unified Platform for Marketing Activities and Intelligence
Marketing Plus focuses on marketing project and deployment orchestration, management, and measurement, providing stakeholders across the entire marketing organization with a unified view of collaboration details, campaign status, and performance.
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Webinar: “How Conversational Intelligence Drives Agent Productivity and ROI for Telecoms”
In this upcoming live webinar, we highlight conversational intelligence benefits for agent productivity and ROI for Telecoms.