The Opus Research “Vendors that Matter” series features Speech-Soft Solutions’ Real-Time Reporting & Analytics IVR Dashboard and how it enables speedy IVR analysis and business insights.
White Papers
Opus Research “Vendors That Matter” Series: Uniphore
Opus Research features Uniphore and its “Conversational Service Automation” solutions that combine AI, RPA, and front-office automation tools and capabilities.
Opus Research Report: 2021 State of Automatic Speech Recognition
Companies are just beginning to learn how to leverage the potential value of conversations captured between customers, contact centers, and intelligent assistants.
Opus Research Report: “The Business Value of Customized Voice Assistants”
A survey of 320 leaders in 8 industries revealed that top companies recognize the value of custom voice assistants for their customers.
Opus Research Report: “Start your Contact Center AI Strategy with the IVR”
How cloud-based approaches bring natural language and Conversational AI capabilities within the reach of almost any business.
Opus Research Report: Conversational Engagement: A Clear Path from IVRs to IVAs
The global pandemic has accelerated IVRs’ evolution from an off-putting electronic gatekeeper into more helpful intelligent virtual assistants.
Opus Research Report: Stopping Fraud at The New Front Door (Spelled “IVR”)
How an end-to-end approach that spans time, channels and multiple data sources can detect fraudster activity in the IVR.
Opus Research Report: A Cloud-Based Approach to Intelligent Authentication
How the Covid-19 global pandemic crisis exposed pre-existing performance problems and known security vulnerabilities in the customer care fabric of brands around the world.
Neuro-Symbolic Artificial Intelligence and Potential Impact on Conversational Commerce
The joint research effort from MIT-IBM Watson AI Lab could allow companies to do more with less data and have significant implications for customer care, digital commerce and employee productivity.
Introducing Native Process Automation: The Foundation of Practical Workflow Management
Developed and put into practice by cloud-based contact center specialist, Thrio, NPA workflows are clear, simple, and have the potential deliver the key benefits that enterprises expect from Conversational AI.