Opus Research and IBM Security outline five concrete steps to develop and employ customer authentication technologies that are multi-channel, friction-free and create a pleasant customer experience.
Webcasts
Webcast: “What Really Happens When Customers Take Charge?”
More than 8 out of 10 customers are moving from one channel to another to complete a transaction or get an issue resolved. And, on average, they use more than 4 different “channels” over the course of their respective journeys…. Read More ›
Webcast: “How Intelligent Assistants Deliver Innovation for Financial Services”
Learn why brokers, financial advisors and customer care professionals see intelligent assistance as an integral platform for innovation and collaboration.
Webcast: “Achieving Speed, Accuracy, & Scalability with Voice Biometrics”
A live, interactive webinar (Thurs., Sept 3, 2015) to learn how combining a highly optimized voice biometrics engine and leading management platform delivers a cost-effective authentication solution for your business.
Webcast: Text: The Silent Channel for Digital Marketing and Customer Care
Opus Research’s Dan Miller and Aspect Software’s Tobias Goebel discuss the factors that enterprise decisionmakers must take into account when planning or deploying text-based Intelligent Assistance.
Webcast: Explosive Mobile Engagement: “Go Native”
Join Opus Research, Carla Fitzgerald, chief marketing officer with Smith Micro, and Sunil Marolia, VP of product management, in this live, interactive webinar as they discuss how location data helps deliver personalized mobile experiences.
Webcast: “Seven Ways to ‘Kill’ PINs and Passwords”
Just in time for Halloween, Dan Miller, lead analyst at Opus Research, will join Alexey Khitrov, president of SpeechPro Inc., to describe how voice and face recognition mean doom for the most common, and vulnerable, forms of mobile and online security.
Webcast: “Voice Biometrics: The Benefits of a Unified Approach to Mobile Authentication”
How mobility is driving the need for stronger authentication to build trusted links between and among individuals and enterprises
Webcast: “Evaluating Enterprise Virtual Assistant Options”
Live webcast from Opus Research evaluating companies who’ve taken leadership in defining Intelligent Virtual Assistant for enterprise, customer care and self-service.
Webcast: “Steps to Make Voice Authentication Mainstream”
Ways to integrate voice into mobile and multi-factor authentication initiatives and see the potential to make voice-based authentication foundational to personalized mobile services.