In this upcoming webinar (February 7, 2019), Opus Research and NICE discuss how the creation of high-quality fraudster watchlists from historical recordings is a revolution in the fight against fraud.
Webcasts
Webinar: How AI-Based, Zero-Effort Authentication is Changing the Customer Experience
In this on-demand webinar, Ravin Sanjith (Opus Research) and Alexey Khitrov (CEO, ID R&D) will discuss how voice biometrics, combined with AI techniques, can help deliver on the promise of secure, personalized digital self-service.
Webinar: Multifactor Password-Free Security for Computer Access
On October 11th, Ravin Sanjith (Intelligent Authentication, Opus Research) and John Spencer (Chief Product Officer, Veridium) discuss how to leverage the power of mobile biometrics for continuous seamless authentication.
Webinar: Key Findings Unveiled from Global Survey on Drivers for Deploying Speech Analytics (Aug 23)
Opus Research and Uniphore discuss findings from a global survey of 500 contact center and customer experience decision-makers to understand implications of Speech Analytics on enterprise customer care strategies.
Webinar: Speaking Your Customer’s Language: How to Build a True Conversational Messaging Platform
Customers value fast, frictionless convenience; executives must invest accordingly. On August 2nd, Opus Research and Helpshift address the urgent topics that help brands and enterprises supercharge customer service experiences.
The Contact Center is Dead. Long Live the Contact Center
Based on an informal assessment of my email inbox and the marketware I receive in the course of Web browsing and app use, “chatbots”, “answer bots” or just plain “bots” has become the accepted term for what Opus Research has… Read More ›
Webinar: Voice Biometrics and Deep Neural Networks – Intelligent Authentication, Seamless Customer Experience
In a March 6th webinar, join Opus Research and Pindrop to learn how “Deep Voice” biometric technology helps overcome the cumbersome processes involved with enrollment, verification accuracy and fraud prevention to help contact centers deliver rich, natural, and secure voice experiences.
Webinar: Executive Survey — Drivers for Deploying Speech Analytics (2017 Edition)
In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services.
Webcast: Delivering Serious ROI Through Intelligent Assistants
In this webinar (Tuesday, August 29th), Opus Research and representatives from Synthetix, outline how to build a comprehensive business plan and deployment strategy for enterprise intelligent assistants.
Webcast: Guidelines for Deploying Mobile Biometrics in Financial Services
In this free webinar (Tuesday, July 11), Opus Research discusses findings from a joint report by Mastercard and the University of Oxford offering key insights for deploying mobile biometrics including strategy and tactics.