Even though it abandoned plans to merge with Five9, Zoom Video Communications’ pursuit of happiness continues apace.
Articles
VUI Aesthetics: What does it mean to create a Beautiful Voice First Experience?
Beauty when it comes to voicebots boils down to how the voicebot sounds, the words and constructions it uses, and how elegantly it handles the back and forth of human to voicebot conversations.
Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2022 Edition)”
Industry-defining report evaluating automated, Conversational AI solutions for customer care, live agent support, IT and human resources, product development teams, and sales and marketing.
Invoca’s Multi-Location CX, Conversational Intelligence to Optimize the Caller Experience
Invoca for Multi-Location CX combines Invoca’s AI-powered speech analytics, automated call scoring, intelligent call routing and conversational IVR capabilities into one centralized platform.
Conversational Cloud Chronicles: Avaya’s Azure Connection
The two companies announced an expansion of their joint development efforts aimed to simplify and accelerate the transition of enterprises employing Avaya’s premises based Contact Centers and UC solutions into Microsoft’s public cloud.
Zoho Launches Marketing Plus, a Unified Platform for Marketing Activities and Intelligence
Marketing Plus focuses on marketing project and deployment orchestration, management, and measurement, providing stakeholders across the entire marketing organization with a unified view of collaboration details, campaign status, and performance.
On Voice First Affordances
Why Conversational Voice First interfaces (Amazon Echo, Google Assistant, Samsung Bixby, Apple Siri) need a standard and a common protocol in order to cue what the user is expected to say.
Webinar: “Identity Assurance: Addressing the Achilles Heel of Multi-Factor Authentication”
Join Opus Research and ValidSoft for a lively discussion (May 18) on how voice biometrics is a marked improvement over popular approaches to multi-factor authentication (MFA).
Salesforce Showcases the Power of Its Conversational Cloud Approach
Salesforce has long represented the prototype of a Conversational Cloud that integrates its own core offerings with products and services of selected third parties.
Enterprise Connect: Where the Conversational Cloud Reigns
The whole thing felt…normal? I think that’s the word, normal. Enterprise Connect 2022 kicked off a series of good ol’ fashion in-person events for the Opus Research team and marked the return to “conference normal” for so many of you,… Read More ›