Zoho’s “Analyst Day” provided nothing short of a throw-down to the leading providers of cloud-based software suites, highlighting activities with elements of AI and an unprecedented commitment to privacy protection.
Intelligent Authentication
“2020 Vision” for Conversational Commerce: Five Things We Must Get Right
It would be poetic justice for 2020 to be the year that everything in Conversational Commerce comes into focus; but that is too much to ask. Still, several positive trends are afoot as we enter the second decade of the… Read More ›
Opus Research “Vendors That Matter” Series: Marchex
Opus Research delves into how Marchex is defining “Conversational Intelligence” with applications and services that combine Machine Learning, Natural Language Processing and Voice Biometrics to augment classic Call Analytics.
Webinar: “How Conversational Intelligence Drives Better Business Outcomes”
On Tuesday, Dec 10th, Opus Research and Marchex discuss how conversational intelligence can boost sales, convert leads and increase close rates.
Marchex Updates Anti-Robocall Service Using Elements of AI and Voice Biometrics
Clean Call is a use case for Conversational Analytics with explicit benefits for businesses that are evaluating applications for machine learning, speech analytics and voice biometrics.
#C32019 Validates the Business Value of Conversational Engagement
Opus Research’s 2019 Conversational Commerce Conference showcased conversational technology solutions from prominent brands and enterprises that help save money, create revenue, and improve customer experiences.
Conversational Commerce Conference 2019 – Agenda & Presentations
Brands and enterprises present case studies on key business opportunities for deploying NLP and conversational technologies for sales & marketing, service automation and customer engagement.
Citizens Banks, Frontier, and Xfinity Home Named 2019 Conversational Commerce Award Winners
Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise deployments of Conversational AI technologies that are focused on customer experience and business value.
Gatekeeper Positions Nuance to Deliver Intelligent Authentication
Nuance Communications has launched a new suite of security services called Nuance Gatekeeper, applying advanced biometric-based solutions to the challenges of biometric authentication and fraud prevention. It is a cloud-based offering, designed to operate at enterprise-grade scale by applying a range of biometrics, artificial intelligence, speech processing and speech analytics with very fast response times.
Opus Research Series: “Vendors That Matter: ID R&D”
With a concentration on “Zero Effort Authentication,” ID R&D’s technology overcomes major painpoints for Conversational Commerce and solves a need for short-utterance authentication for #VoiceFirst Services.