In a recent survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics
Intelligent Authentication
Third Annual Intelligent Assistants Awards Offer View Into Innovations and Real-World Use Cases
The IA Awards are a fun and enlightening part of the Intelligent Assistants and Intelligent Authentication Conferences (Sept 12-13, San Francisco), with opportunities to learn from company case studies and industry experts.
How Intelligent Assistance Could Benefit From Differential Privacy
Differential privacy allows the collection of massive amounts of data, while protecting the privacy of the individual. As intelligent assistants glean deep learning algorithims, will they also protect privacy of users?
Webinar: “Five Steps to Overcome Customer Authentication Chaos”
Opus Research and IBM Security outline five concrete steps to develop and employ customer authentication technologies that are multi-channel, friction-free and create a pleasant customer experience.
Global Brands and Enterprises Gearing Up for IA-Squared 2016
Samsung, FedEx, USAA, Kaiser Permanente, Amazon, Nationwide and Toyota are among many firms interested in learning about how intelligent assistants and intelligent authentication improve the customer experience.
When Bots Go Bad: Why We Need Bot Authentication
As witnessed by Microsoft’s infamous chatbot, Tay, bad bots can become cyberbullies generating offensive tweets and potentially learning how to spam, scam and steal. How do we develop secure and safe bots?
Making the Case for Voice Biometrics in the Contact Centre
Nearly all implementations of voice biometrics are driven by promises to make it easier for customers to gain account access, reduce the time spent by front-line agents in authenticating customers, and making sure customers’ personal data and services are secure.
Charging Ahead with Intelligent Authentication in Financial Services
From Intelligent Authentication Conference London 2016: Matt Smallman, former Design & Strategy executive with Barclays and Lloyds Banking Group, talks about how to maximize the impact of voice biometrics implementations.
Knurld Poised to put Parent Company’s Neural Networking Tech into Practice
June 6 saw a cascade of very interesting announcements emanating from San Diego, headquarters city for KnuEdge™ Inc., formerly called Intellisis.
Opus Research Report: “Voice Authentication For the Digital Age”
Dan Miller, lead analyst & founder with Opus Research, outlines how real-time voice authentication, as a natural, convenient and conversational modality, is serving as a major accelerant to consumer acceptance.