A look at how voice and personality factor into our acceptance of bots and intelligent assistants and our desire to integrate them into our daily lives. [VIDEO]
Intelligent Assistants
For Salesforce, Intelligent Assistance Has a Name: Einstein
With Einstein, Salesforce has taken huge steps to infuse its core, cloud-based CRM resources with an omnipresent Intelligent Assistant (IA).
Intelligent Assistants Conference San Francisco 2016 – Agenda & Presentations
Opus Research’s Intelligent Assistants Conference is a foundational event in defining how virtual agents, bots, and automated self-service mechanisms deliver business value for digital commerce and customer care.
#IAConf Wrap-up: Bridging Chasms in IA Ecosystem
The IA Conferences exposed a set of dichotomies, both for core technologies and their capabilities, when deployed for real-world use cases.
IA Conferences Preview: Great Discussions on The Future of Intelligent Assistance
Excitement around conversational user interfaces, chatbots and voice assistants to prompt sessions at Intelligent Assistants and Intelligent Authentication Conferences.
Pre-Conference Reading: The Optichannel Strategy for Intelligent Assistance
Intelligent Assistance is about to put an end to the long-standing discussions surrounding the relative merits of “multichannel” versus “omnichannel” marketing and digital commerce strategies.
Aloft Hotels Announces Voice-Controlled Hotel Rooms
By enabling hotel guests to use natural language to adjust room controls, peruse entertainment options and order food, Aloft Hotels attempts to attract the “early adopter, hyper-connected global traveler.”
Webinar: “Executive Survey on Speech Analytics – Proven Value and Future Potential”
In a recent survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics
Third Annual Intelligent Assistants Awards Offer View Into Innovations and Real-World Use Cases
The IA Awards are a fun and enlightening part of the Intelligent Assistants and Intelligent Authentication Conferences (Sept 12-13, San Francisco), with opportunities to learn from company case studies and industry experts.
Opus Research’s 3rd Intelligent Assistants Awards: An Invitation for Companies to Showcase Implementations
[UPDATE: Submission Deadline Extended to August 19] The IAAs recognize conversational intelligent assistants for mobile apps, e-commerce, self-service, and messaging-based chatbots that deliver business value and superior customer experience.