With 12 million shipments a day and a target audience of over 55 million unique visitors to fedex.com, FedEx deployed an AI-powered virtual assistant, handling over 6.7 million conversations in North America alone, yielding an 80%-81% first contact resolution rate.
Hosted by Opus Research, IA Conference San Francisco 2017 featured FedEx, IHG, Samsung, Facebook, Jordan-Nike, L’Oreal, Royal Bank of Canada, Comcast, IP Australia, and Ageas Insurance, among others, showcasing how brands and enterprises are introducing intelligent assistants for automated digital self-service, conversational marketing and customer service.
The move to Conversational Marketing is a trend that will be tracked in future Opus Research events. Presentations will be available to view on the opusresearch.net web site.
Coverage of a new survey on customer attitudes toward Intelligent Assistants has drawn incorrect conclusions.
A Whatsapp program to charge businesses for better customer communication tools shows Facebook is pursuing a separate monetization strategy than Messenger and could build a robust intelligent assistant program.
Barclays UK has certainly upped the ante with Siri payments, fusing electronic person-to-person payments with existing Natural Language Understanding (NLU) and biometric authentication resources.
In a three-part podcast, “Voice-First” expert Brian Roemmele and Opus Research’s Dan Miller discuss the growing importance and maturity of technologies that support intelligent virtual assistants and bots.
With Deloitte named as an early customer, the conversational intelligent assistant will answer patients questions to build out a personal health profile and make predictions about future health outcomes.
Microsoft and Amazon announced that they are collaborating to get Alexa and Cortana talking to one another.
In developing both a Facebook chatbot and Amazon Alexa skill, TD Ameritrade looks to provide its customers with conversational options for accessing their accounts seeking a truly omnichannel offering.