Case Study: Conversational AI Powers DBS digibank’s Virtual Banking Assistant

By Derek Top on October 11, 2017

Singapore’s largest bank, DBS, rolled out India’s first mobile-only bank with just one-fifth of the resources of a traditional bank, leveraging Kasisto’s conversational AI platform, KAI Banking. DBS launched the assistant across channels – from mobile to web and Facebook Messenger and from India to Indonesia and Singapore — maintaining an intelligent virtual assistant that can handle 82% of digibank’s customer inquiries.

In a case study presentation at last month’s Intelligent Assistants Conference in San Francisco, Tom McCabe (Managing Director, DBS Bank) and (Dror Oren, Chief Product Officer & Co-Founder with Kasisto) describe how DBS digibank is using an intelligent assistant to acquire new customers, drive digital engagement and reduce operating costs.

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Categories: Conversational Intelligence, Intelligent Assistants, Articles