The month of May has brought with it a number of executive moves and company acquisitions with direct bearing on Conversational Commerce. Cisco acquired Accompany, a startup whose core product is termed a “Virtual Assistant” by some accounts and, perhaps more accurately, an “adaptive virtual chief of staff.”
Speakers from Marks and Spencer, Google, Lidl UK, Missguided, Mercedes-Benz Consulting, Ocado, Europ Assistance Italia, Royal Bank of Canada, SCC, Amazon, Kiwi.com, and KPN highlight Conversational Commerce Conference London (8-9 May).
Communications giant Avaya and “AI-Pairing” specialist Afiniti have teamed up to use pattern matching to determine customer identity and attack the challenges of “Precision Without Surveillance”
Internet communications company Vonage announced this week, “Vee,” an enterprise intelligent assistant that enables users to manage Vonage Business Cloud account services with simple, natural language text commands.
As Contact Center as a Service (CCaaS) providers fight the battle against becoming commodities, adding Intelligent Assistance capabilities takes center stage. The latest case in point is this announcement from NICE InContact officially adding Omilia to its CXexchange.
A comprehensive bot strategy includes working with a partner to define, strategize, and roll out a fully integrated Conversational Marketing strategy that ties into all of your larger marketing, customer experience, and sales goals.
A little less than a year later, we’re observing that some of Apple’s partners have been more effective than others in enlisting recognized brands into the iMessage Business Chat fold.
Autonomous CX is made possible by Jacada’s core Interact Platform (now on its 10th version).
Now that “Conversational Commerce” is officially a ‘thing’ and I claim to be one of the people who coined the term, it’s useful to march through its origin.
In combining the Watson Conversation platform and Watson Virtual Agent, IBM releases a smart, enterprise intelligent assistant at Think 2018 to help businesses enhance brand loyalty and transform customer experiences.