Royal Bank of Canada, the 6th largest bank in North America, with 100M calls per year, committed to a new conversational self-service strategy in delivering seamless, human-like communication via the company’s IVR platform.

Working with Omilia technologies, the RBC Conversational Customer Care Virtual Assistant was designed to boost automation, minimize advisor-to-advisor transfers, and improve customer satisfaction with conversational dialogues.

In a recent case study presentation and live demo at the Intelligent Assistants Conference San Francisco, Lucy Villaflores, senior manager, omni-channel engagement, and Kenneth Shiu, senior project manager with Royal Bank of Canada, outlined how the bank built a business case, delivered a successful pilot for the Credit Card Service line, and fully deployed a conversational intelligent assistant yielding 93% semantic accuracy and 86% task completion rates.

Please fill out the brief form below to view and download the full Royal Bank of Canada presentation from IA Conference San Francisco 2017

[email-download download_id=”10664″ contact_form_id=”10668″ title=”RBC_IAConfSF_Oct2017″]

Categories: Conversational Intelligence, Intelligent Assistants, Articles