With case studies from Live Nation, Google, and Simon Malls, Conversational Commerce Conference NYC (Oct 8) helps businesses understand how to implement intelligent assistants and chatbots for banking, financial services, insurance, business process outsourcing, retail and more.
Cisco ups its ante in a high-takes poker game among incumbent providers of Contact Center “platforms” versus insurgent firms with more “open” Contact Center as a Service (CCaaS) offers.
The announcements came fast-and-furious at SIGNAL, the annual event that brings together Twilio’s ecosystem of developers, partners and analysts.
There is poetic justice for Vonage, creator of Voice over IP (VoIP) services, to acquire Over.ai, the company that coined the term “Voice over AI” (VoIA®).
Voice Search within the Google App just morphed into Google Assistant, the entity that responds to “Okay Google” on a billion devices around the world.
This free Opus Research Forum (SFO Marriott, Aug 21) will help businesses understand how speech analytics can deliver cost savings, operational efficiencies, improved customer experience, and, ultimately, revenue enhancement.
A group of investors just gave a $38 million vote of confidence in Conversational Service Automation through two tranches of Series C financing in Uniphore Software Systems.
Genesys Xperience19 was a coming out party for Kate, the digital assistant that Genesys announced almost exactly two years prior.
Vivino, the world’s largest online wine marketplace, launches a customer support option from Helpshift to seamlessly transfer from an automated messaging conversation to speak with a trained “sommelier” for wine recommendations.
The growth and success of BofA’s Erica demonstrates how natural language customer conversations help support omnichannel strategies and enable digital self-service anytime, any place, and on any device.