SoundHound Inc., and RAIN join Opus Research as they unveil global survey results on current trends, key challenges, and untapped opportunities of implementing custom voice assistants.
Intelligent Assistants
Opus Research Report: Conversational Engagement: A Clear Path from IVRs to IVAs
The global pandemic has accelerated IVRs’ evolution from an off-putting electronic gatekeeper into more helpful intelligent virtual assistants.
Amazon CCI and Conversational AI’s Commoditization Continuum
Amazon Web Services (AWS) announced several new partnerships and offers surrounding its Contact Center Intelligence (CCI) solutions.
Guest Post: Voice in 2021: From Hype to Value?
2021 promises to be a year of transition for voice assistance and audio services, including Alexa, Google Assistant and Bixby.
Welcome to 2021: The Year of Ubiquitous Intelligent Assistants
By the end of 2021, Intelligent Assistants (IAs) of the automated variety will be everywhere.
Face-to-Face With the Brand Through Zoom (Now Powered by AI)
In launching a marketplace for integrations and bots, Zoom is enabling enterprises to deliver compelling, branded videoconferencing customer experiences
Marchex’s Marketing Edge Demonstrates the Power of Conversational Intelligence
Leveraging NLP, conversational analytics and machine learning for call tracking and attribution can improve digital marketing performances.
Harness the Power of Differentiated CX — Especially for First-Time Callers
Using AI and decisioning, enterprise contact centers can do the seemingly impossible: orchestrate differentiated CX instantaneously for first-time callers!
“Better Together”: Five9 Buys Inference Solutions
Five9 is acquiring Inference Solutions to bring its platform for creating Intelligent Virtual Agents (IVAs) in house.
What Twilio’s Acquisition of Segment Signals
Twilio is using $3.2 billion worth of common stock to acquire Segment, a cloud-based customer data platform (CDP) and redefines the full-stack CPaaS.