Salesforce has long represented the prototype of a Conversational Cloud that integrates its own core offerings with products and services of selected third parties.
Intelligent Assistants
Enterprise Connect: Where the Conversational Cloud Reigns
The whole thing felt…normal? I think that’s the word, normal. Enterprise Connect 2022 kicked off a series of good ol’ fashion in-person events for the Opus Research team and marked the return to “conference normal” for so many of you,… Read More ›
The Five Key Constituencies of Voice & Audio
Detailing the five personas who are, or at least should be, cheering for voice and audio: The Creator, The Advertiser, The Physically Busy, The Physically Challenged, and The Young.
Voicebot Acceptance: Exceeding Customer Expectations
Opus Research offers a checklist for “Voice Assistant Acceptance” that emphasizes how successful companies will focus on conversations that culminate in completed tasks.
Uniphore Unveils AI-Infused Conversational Intelligence for Sales
Uniphore’s Q for Sales leverages voice AI and tonal emotion technologies to assist sales teams in video and digital interactions.
Webinar: “The Modern CX Tech Stack”
Join Opus Research and Red Route to learn how SaaS-based call automation that integrates with contact centers on modern tech stacks helps deliver better customer experiences.
Opus Research “Vendors That Matter” Series: Interactive Media’s PhoneMyBot
Opus Research outlines how Interactive Media’s PhoneMyBot enables voice channels with your existing chatbot integration.
LivePerson Taking Curiously Human™ Approach to a Better Customer Experience
LivePerson’s approach establishes a “common customer engagement template” supporting asynchronous conversations over chat, messaging platforms and voice channels.
Opus Research Report: “2022 State of Voice Technology”
Key findings from a 2022 survey finds businesses are leveraging voice technology and conversational data to improve customer experiences and optimize voicebots for self-service.
Conversational Cloud Chronicles: Nuance and Genesys Join Forces Around Contact Center AI
On Tuesday, Jan 18, Nuance formally announced a “strategic partnership” with Genesys by offering mutual customers “integrated access” to a portfolio of “Nuances Contact Center AI” resources