While many voice assistants struggle to be discovered, Opus Research explores what makes for successful voice experiences and the common characteristics shared in these deployments.
Intelligent Assistants
Five Ways Contact Centers Already Mitigate The Great Resignation
In this free whitepaper, discover key ways contact centers successfully combine automation, conversational intelligence, and more to improve agent productivity and satisfaction.
Conversations with Opus: Zoho is Playing the Long Game
They are one of the biggest companies you’ve maybe never heard of in the SMB world and they are moving upmarket.
Announcing Opus Research’s Conversational Cloud Conference (New Orleans, Nov 10-11)
Conversational Cloud Conference goes beyond the AI hype to define specific ways in which today’s solutions providers can help contact centers and businesses enable world-class customer service.
Webcast: “Voice as an Accelerant – Are Voice Assistants Necessary?”
The lack of ubiquitous voice apps and general blasé uptake of voicebots by consumers has Opus Research and Speechly asking the question: are voice assistants necessary? Join this live, interactive webinar (Aug 9)
Microsoft’s Digital Contact Center Debuts: Nuance and Microsoft Enter the Conversational Cloud
If you were looking for a sign of how formidable this Nuance and Microsoft partnership would eventually become in the customer engagement and contact center space, here is your warning shot.
On The Dogma of The Self-Contained Voicebot
The expert work of the VUI designer should enable any human user to converse and engage with any voicebot smoothly and effectively.
Mid-Year Reality Check for the Conversational Cloud
Here five factors that are shaping the market for the Conversational Cloud at the mid-point of 2022 and will have major impact for the next sixth months and beyond.
Minerva CQ Energizes Expansion of NVIDIA’s Riva
Minerva CQ’s deployment at an EV Mobility provider is the first commercial deployment of NVIDIA’s Riva Enterprise.
Zoom Zooms in on The Conversational Cloud with Solvvy and Genesys
Even though it abandoned plans to merge with Five9, Zoom Video Communications’ pursuit of happiness continues apace.