The latest release of Zoho Desk distinguishes itself by supporting conversations between enterprises and their customers that move effortlessly from bots to humans… and back again.
Intelligent Assistants
Opus Research Report: “2022 Conversational Intelligence Intelliview”
Evaluating successful Conversational Intelligence initiatives that accelerate sales, enhance employee productivity, optimize marketing campaigns, improve intelligent assistants, and provide a defined competitive advantage.
Knowbl Case Study with Insightrade: No Training Required!
Join the founders of Knowbl and Insightrade for a case study on how a new transformer-based product took a crypto company to hundreds of intents in days.
Amazon re:Inventing Alexa? It doesn’t Look Like It.
News of “massive layoffs” at Amazon’s Worldwide Digital Division rattled the cohort of individuals interested in voice-based services and Conversational AI.
Inbenta and PhoneMyBot Case Study: Augmenting Chatbots with Intelligent Voice
From Conversational Cloud Conference 2002, join Livio Pugliese and Jordi Torras as they discuss how to integrate chatbots with a voice channel, avoiding pitfalls and adapting conversation to the new medium.
5 Fundamentals of the Conversational Cloud
Here are 5 key takeaways for executives as you pursue plans to introduce conversational AI to improve Customer Experience (CX) and Employee Experience (EX).
Webinar: “Conversational Intelligence: Measurable Results Through Better Listening”
Join Opus Research, GoDaddy, and LivePerson (Dec 6) to learn real-world case studies and detailed high-impact use cases for Conversational Intelligence.
Countdown to Conversational Cloud Conference (C3) 2022, It’s About D@mn Time!
Join Opus Research and your professional peers (New Orleans, Nov 10-11) for important conversations and timely presentations on how Conversational AI, automation, and digital technologies are transforming customer experiences.
The Conversational Cloud by Another Name: “Suiteform”
At its recent Analyst Summit, NICE Ltd introduced the “Suiteform” which it expects to become a de facto standard for combining suite of services for digital CX into a “platform”.
LivePerson and Afiniti Pair Up to Advance Curiously Human Customer Experiences
LivePerson joins forces with Afiniti to offer a “native deployment” of “AI-Pairing” that represents a giant step toward fulfilling on both of those promises.